Delivery Protocols

Our orders are delivered by a refrigerated courier service called Be Cool.  These are their rules to ensure a safe delivery.

1. Safe drop zones must be:

a. well lit

b. offer unobstructed pathways

c. free from loose animals (drivers will not enter if your pooch is present & loose).

2. Rural driveways will be accessed at driver discretion  - unpaved, long, dimly lit, and steep driveways all present an increased risk of vehicles getting stuck and drivers are encouraged to be cautious.

Rule of thumb: If they can’t see your house from the road they will leave your order at the safest spot near the road.

3. Be Cool can’t guarantee customer contact will be made however customer contact during night-time deliveries is highly unlikely, even if requested.

4. Please use the automated SMS as your primary form of notification upon receiving a delivery rather than driver contact.

6. DEFAULT DROP SPOTS

a. Default delivery drop spot is the front door. Alternative delivery instructions can be accommodated but it will always remain up to driver discretion and will be left in a default drop zone if they can’t be followed.

7. Overnight Delivery default drop spot / protocol:

a. Homes / Townhouses: Deliver to front door /unit door. The Courier will not deliver to back doors

b. Apartment complexes: If accessible the drivers will take to the unit door. If secure, the drivers will leave under intercom

8. Daytime deliveries default drop spot / protocol:

a. Driver’s will try to buzz you once during the day.

b. Apartment complexes: If accessible drivers will take to the unit door.

9. Drivers will never enter your property including opening garage doors and placing inside of garage doors.  Driver’s will never open boxes and remove items at your request as the carton must remain in tact and sealed until received by you. Drivers will not drop items over fences, particularly high or solid fences that they can’t see through.